Shipping Policy

Shipping Information

At Tennis Popular Store, we are dedicated to getting your gear to you quickly and securely, no matter where you are in the world. Here’s how we handle your order:

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order ships.

Shipping Methods & Times

We offer two reliable shipping options to serve our global tennis community:

• Standard Shipping (DHL or FedEx): $12.95 flat rate. Your order will arrive within 10-15 business days after shipment.
• Free Shipping (EMS): Available for orders over $50. Your order will arrive within 15-25 business days after shipment.

Returns & Exchanges Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a straightforward returns process.

Eligibility

To be eligible for a return or exchange:

• You must request the return within 15 days of receiving your order.
• The item must be unused, in its original packaging, and with all tags attached.

Non-Returnable Products

To ensure safety and hygiene, the following items cannot be returned or exchanged unless defective or damaged upon arrival:

• Grommets & Bumper Guards: Due to their installation-specific nature and potential for wear.
• Men’s & Women’s Clothing: For hygiene reasons, apparel must be unworn with tags attached.

How to Initiate a Return or Exchange

1. Contact Our Support Team: Email us at [email protected] with your order number and reason for return. We’ll provide a Return Authorization (RA) number and instructions.
2. Pack the Item Securely: Place the item in its original packaging with all accessories. Write the RA number clearly on the outside.
3. Ship the Item: Send the package to our returns center:
   
   Tennis Popular Store
   4511 Sycamore Circle
   OAKLAND, US 61943
4. Processing: Once we receive and inspect the item, we’ll process your refund or exchange within 5 business days.

Refund Timeline & Method

Refunds are issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement.
• PayPal: Processed within 24-48 hours and reflected in your account shortly after.

Please allow up to 10 business days for the refund to be fully processed. If you haven’t received your refund after this period, contact us at [email protected].