At Tennis Popular Store, we are committed to your complete satisfaction. We understand that sometimes a product may not meet your expectations, and we strive to make the returns and exchanges process as straightforward as possible. Our policy is designed to be fair, transparent, and customer-focused, reflecting our dedication to the global tennis community we serve.
Returns & Exchanges Process
To initiate a return or exchange, please follow these steps:
- Eligibility Check: Ensure your item is eligible for return or exchange (see section below). The item must be unused, in its original packaging, and with all tags attached. Returns must be requested within 15 days of receiving your order.
- Contact Our Support Team: Email us at [email protected] with your order number and reason for return or exchange. Our team will provide you with a Return Authorization (RA) number and further instructions.
- Pack the Item Securely: Place the item in its original packaging, include all accessories, and seal the box securely. Write the RA number clearly on the outside of the package.
- Ship the Item: Send the package to our returns address: Tennis Popular Store
4511 Sycamore Circle
OAKLAND, US 61943 Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. - Processing: Once we receive and inspect the item, we will process your refund or exchange within 5 business days. You will receive an email confirmation once this is complete.
Refund Timeline and Method
Refunds will be issued to the original payment method used during purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement, depending on your bank’s processing time.
- PayPal: Refunds are processed within 24-48 hours and will reflect in your PayPal account shortly after.
Please allow up to 10 business days for the refund to be fully processed. If you have not received your refund after this period, contact us at [email protected].
Non-Returnable Products
Based on our product categories and to ensure hygiene and safety, the following items are not eligible for return or exchange unless they are defective or damaged upon arrival:
- Grommets & Bumper Guards: Due to their installation-specific nature and potential for wear, these items cannot be returned once opened or used.
- Men’s Clothing and Women’s Clothing: For hygiene reasons, apparel (such as shirts, shorts, and skirts) must be unworn and with tags attached. Items without tags or showing signs of use cannot be accepted.
If you receive a defective or damaged product, contact us immediately, and we will gladly assist you with a replacement or refund.
Returns & Exchanges Request Template
Use the template below to email your return or exchange request to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Tennis Popular Store Support Team,
I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].
Product Details:
– Product Name: [Product Name]
– Reason for Return/Exchange: [Please specify reason, e.g., size issue, defect, etc.]
I have reviewed the Returns & Exchanges Policy and confirm that the item is unused and in its original packaging.
Please provide me with the Return Authorization number and further instructions.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]
Note: For exchanges, please include the desired size or product variant in your email. Exchanges are subject to availability.
Need Help?
Our support team is here to assist you with any questions about returns or exchanges. Contact us at [email protected], and we’ll respond within 24 hours.
At Tennis Popular Store, we value your trust and strive to ensure every aspect of your shopping experience—from payment to delivery and returns—is secure and convenient. Thank you for being part of our tennis community!