FAQ

1. What types of tennis racquets do you offer?

We specialize in a wide range of tennis gear, including Adult Tennis Racquets for serious players, Junior Tennis Racquets for young athletes, and accessories like Grommets & Bumper Guards. Our products are designed for performance and durability, catering to both recreational and competitive players.

2. Do you have clothing for men and women?

Yes! We offer Men’s Clothing and Women’s Clothing tailored for comfort and style on the court. Our apparel is made from high-quality materials to keep you focused on your game.

3. Are your products suitable for beginners?

Absolutely! Our junior racquets and entry-level adult options are perfect for beginners, while advanced players will find professional-grade equipment. We aim to serve all tennis enthusiasts.

1. What shipping options do you provide?

We offer two convenient methods: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 business days after dispatch) and Free Shipping via EMS for orders over $50 (delivery in 15-25 business days after processing). Note that deliveries to remote areas and parts of Asia may take longer or be restricted.

2. How long does order processing take?

We process all orders within 1-2 business days to ensure quality checks, such as inspecting racquets and carefully packaging apparel.

3. Can I track my order?

Yes! Once your order ships, we’ll send a confirmation email with a tracking number. You can follow your package’s journey from our warehouse in Oakland, US, to your doorstep.

4. Do you ship internationally?

We ship worldwide, but some regions, including parts of Asia and remote areas, might have delays or restrictions. If you’re unsure, email us at [email protected] for assistance.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information secure?

Yes, we use encrypted payment processing to keep your data safe. You can shop with confidence!

1. What is your return policy?

We accept returns within 15 days of receipt. Items must be in unused condition with original packaging. Please contact our support team at [email protected] to initiate a return.

2. How do I exchange a product?

Exchanges are handled through our return process. Reach out to us, and we’ll guide you through the steps to get the right gear for your game.

1. How can I contact customer service?

Email us at [email protected] for help with orders, products, or any other inquiries. We’re based at 4511 Sycamore Circle, Oakland, US 61943, and we’re happy to assist!

2. Do I need an account to shop?

No, you can checkout as a guest, but creating an account lets you track orders faster and enjoy future benefits.